You’ll receive a consultation summary within 24 hours via secure email. Any prescriptions are sent directly to your nominated pharmacy, and referrals are provided electronically. Your practitioner remains available for questions through our secure messaging system.
Transfer Your Care
Switch to New Wave Health & Save 15% on Your Consultation!
Changing clinics is easy. Complete a short online form, choose a convenient telehealth appointment, and our team will arrange secure record transfer so your ongoing care continues without interruption.
Why patients switch to New Wave Health
Connect with qualified practitioners by video or phone, saving travel time and allowing you to discuss your concerns from home.
Receive care plans tailored to your symptoms, lifestyle, and goals, developed in collaboration with practitioners.
Transparent fees and flexible appointment times that make it easier to fit healthcare into busy schedules.
National telehealth coverage lets you continue your care even when travelling or after relocating anywhere within Australia.
Let's START YOUR HEALTHCARE JOURNEY
Welcome to a New Wave in Healthcare
Our experienced healthcare practitioners provide detailed consultations focused on your overall wellbeing and health goals. Through personalised care and modern telehealth convenience, we help healthcare closer to you.
Frequently Asked Questions
Find quick answers about appointments, eligibility, fees, and what to expect during a New Wave Health telehealth consultation. If you need further support, we’re here to help.
Your practitioner will recommend a follow-up timeframe based on your individual needs, typically 2-4 weeks. However, you can book earlier if your circumstances change or you have concerns. Regular reviews help us monitor your progress and adjust your care plan.
Our support team is available via phone, email, or chat during business hours. For clinical questions, you can send a secure message to your practitioner through our platform. Urgent health concerns should always be directed to emergency services.
Yes, you own your health information. Request your records anytime through our patient portal or contact our support team. We’ll provide them within 24-48 hours in your preferred format at no charge.
We respect your healthcare choices. Simply request a transfer summary and we’ll prepare your consultation notes, care plan, and relevant medical history for your new provider. There are no transfer fees or penalties for moving your care.
Got more questions?
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