We’re a modern telehealth service connecting Australians with registered healthcare practitioners for personalised consultations. Our focus is on providing unhurried, compassionate care that fits your schedule and respects your individual health journey.

All our practitioners are AHPRA-registered healthcare professionals with extensive experience. They’re selected not just for their medical expertise, but for their ability to listen, communicate clearly, and provide compassionate care.

We offer 30-minute unhurried consultations, quick appointments, transparent pricing, and ongoing support between visits. Our practitioners take time to understand your whole health picture, not just symptoms.

We provide telehealth consultations to patients across Australia. As long as you have internet access and a private space, you can connect with our practitioners from anywhere in the country.

No, we’re a private healthcare service with transparent fees: $49 for initial consultations, $39 for follow-ups.

Initial consultations are 30 minutes, giving you adequate time to discuss your health concerns thoroughly. Follow-up appointments are typically 15 minutes but can be extended if needed. We never rush you.

Have a list of your current health concerns, any relevant medical history, and questions you’d like answered. Being in a quiet, private space with good internet connection helps ensure a smooth consultation.

Yes, we encourage continuity of care. After your initial consultation, you can request the same practitioner for all follow-ups to build a consistent relationship and ensure coordinated care.

Life happens. You can reschedule or cancel appointments up to 2 hours before your consultation time through our online portal or by calling our support team. No cancellation fees apply with adequate notice.

You’ll receive a secure link via email 30 minutes before your appointment. Simply click the link at your appointment time from any device with internet. No special software or downloads required.

Absolutely. We use encrypted, AHPRA-compliant platforms for all consultations and record storage. Your health information is protected under Australian privacy laws and never shared without your explicit consent.

Some private health funds may provide rebates for telehealth consultations. Check with your specific fund about coverage. We can provide receipts with all necessary information for claims.

New Wave Health is for non-emergency healthcare. For urgent or emergency medical situations, always call 000 or visit your nearest emergency department. We’re here for ongoing care, not crisis situations.

With your consent, we can share consultation summaries and care plans with your GP or specialists. We believe in collaborative care and keeping your healthcare team informed for the best outcomes.

Through our secure patient portal, you can access consultation summaries, care plans, and health records. You can also request copies be sent to you or other healthcare providers at any time, free of charge.